Refund policy

Welcome to WhiskerWorld. Customer satisfaction is extremely important to us. We want every purchase to meet your expectations, and we are committed to providing a smooth, transparent, and worry-free shopping experience. Please review our Return & Refund Policy below before making a purchase.

1. 30-Day Return Policy

We proudly offer a 30-day return period from the date your order is successfully delivered.

If you are not completely satisfied with your purchase, you may request a return or refund within 30 calendar days.

2. Eligibility for Returns

To qualify for a return, the item should meet the following conditions:

  • Returned within 30 days after delivery.
  • Unused or only lightly inspected.
  • Returned in its original packaging whenever possible.
  • Includes all original accessories, manuals, and components.
  • Free from intentional damage or misuse.

Products returned in unacceptable condition may not qualify for a full refund.

3. Non-Returnable Items

Certain products cannot be returned for hygiene or safety reasons, including but not limited to:

  • Used pet feeding products showing significant wear.
  • Customized or personalized products.
  • Gift cards.
  • Clearance or final sale items.
  • Products intentionally damaged after delivery.

4. Damaged or Incorrect Orders

If your order arrives:

  • Damaged
  • Defective
  • Missing parts
  • Incorrect item received

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief description of the issue

We will gladly provide a replacement, partial refund, or full refund depending on the situation.

5. Order Cancellation

Orders may be cancelled before they enter processing.

Once an order has been shipped, it can no longer be cancelled but may still qualify for return after delivery.

6. Refund Process

After your returned package has been received and inspected, we will notify you regarding approval.

Approved refunds are issued to the original payment method.

Processing times generally include:

  • Inspection: 2–5 business days
  • Refund approval: 1–2 business days
  • Bank processing: 5–10 business days

Actual processing times may vary depending on your payment provider.

7. Exchanges

If you received a defective or incorrect product, we are happy to arrange an exchange at no additional cost whenever inventory is available.

8. Return Shipping

If the return is due to:

  • Our mistake
  • Defective products
  • Shipping damage
  • Incorrect shipment

We will cover the return shipping costs.

For returns due to personal preference, customers may be responsible for return shipping unless otherwise required by local consumer protection laws.

9. Free Worldwide Shipping

WhiskerWorld proudly offers:

  • Free Worldwide Shipping
  • Estimated Delivery: 7–10 Business Days

Delivery times may vary during holidays, customs inspections, severe weather, or carrier delays.

10. Contact Us

If you have questions regarding returns or refunds, please contact us.

WhiskerWorld

3896 Chem. Saint-Louis
Québec, QC G1W 1T5
Canada

Phone: (829) 353-8247

Email: support@whiskerworld.space