Shipping policy
At WhiskerWorld, we are committed to delivering your pet essentials quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Free Worldwide Shipping
We proudly offer FREE Worldwide Shipping on every order with no minimum purchase required.
No hidden fees. No surprise shipping charges.
2. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
During busy seasons or promotional events, processing may require a little additional time.
3. Estimated Delivery Time
Estimated delivery time:
7–10 Business Days
Please note that delivery estimates may vary depending on:
- Destination country
- Customs clearance
- Local courier operations
- Severe weather
- Peak holiday periods
- Unexpected transportation delays
Delivery estimates are not guaranteed but represent our normal shipping timeframe.
4. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (when available).
Please allow up to 48 hours for tracking information to become active after shipment.
5. Shipping Destinations
WhiskerWorld currently ships to customers worldwide.
If shipping restrictions apply to your location, you will be notified during checkout or shortly after placing your order.
6. Customs, Duties & Taxes
International orders may be subject to customs inspections or import regulations depending on your country's policies.
Customers are responsible for any customs duties, import taxes, VAT, or government fees that may apply unless otherwise required by local law.
Customs processing may occasionally extend delivery times.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered:
- Please contact us immediately.
- Address changes may be possible before shipment.
- Once shipped, changes may no longer be possible.
WhiskerWorld is not responsible for delays or losses caused by incorrect shipping information provided by the customer.
8. Lost Packages
If your package appears to be lost in transit:
- Check your tracking information.
- Contact your local delivery carrier.
- Contact our customer support team.
We will work closely with the shipping carrier to investigate and provide an appropriate solution.
9. Damaged Deliveries
If your package arrives damaged, please contact us within 7 days of delivery.
Please include:
- Order number
- Photos of the package
- Photos of the damaged product
- Description of the issue
We will evaluate the situation and provide a replacement or refund when appropriate.
10. Split Shipments
Orders containing multiple products may occasionally be shipped separately from different fulfillment centers.
You may receive multiple tracking numbers, and items may arrive on different days.
11. Delivery Delays
Although we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:
- Customs inspections
- Extreme weather
- Natural disasters
- Transportation disruptions
- Carrier delays
- Public holidays
We appreciate your patience and understanding.
12. Contact Information
If you have any shipping questions, please contact us.
WhiskerWorld
3896 Chem. Saint-Louis
Québec, QC G1W 1T5
Canada
Phone: (829) 353-8247
Email: support@whiskerworld.space